Refund Policy
Last Updated: 10/06/23
Thank you for shopping with No Poetry Music. We strive to provide the best possible experience for our customers, and we understand that sometimes circumstances change or unexpected situations arise. This Refund Policy outlines our guidelines for refunds regarding both virtual products (such as tickets) and physical merchandise.
- Virtual Products (Tickets)
1.1. Refund Request
We offer a refund for tickets purchased through our website. If you find yourself unable to attend an event for which you have purchased tickets, you may request a refund at any point from the time of purchase up until the week before the event. We understand that plans can change, and we want to accommodate such situations with empathy and understanding.
1.2. Refund Process
To request a refund for your ticket(s), please send an email to tickets@nopoetry.co.uk with your purchase details, including the order number and the name of the event. Our team will review your request and process it as quickly as possible. Please note that refunds may take some time to process depending on your payment method.
1.3. Non-Refundable Virtual Products
Please be aware that virtual products other than tickets, such as music downloads and digital media purchases, are not refundable. We encourage you to review the product details carefully before making a purchase.
- Physical Merchandise and Products
2.1. Cooling Off Period
For physical merchandise and products, we offer a hassle-free cooling off period of two weeks starting from the date of delivery. If you change your mind or are not satisfied with the product during this period, you may return it for a refund. Please ensure that the product is undamaged, unworn, and in its original packaging.
2.2. Faulty or Defective Products
If the product you received is faulty or if you discover a genuine fault within 30 days of delivery, you may return the item for a full refund. Please contact us at hello@nopoetry.co.uk with your purchase details and a description of the fault. We will provide instructions on how to return the item.
2.3. Return Process and Responsibility
For all physical product returns, the customer is responsible for the return shipping costs. We recommend using a tracked and insured shipping method to ensure the safe return of the product. Please note that any loss or damage during transit for returns is the responsibility of the customer.
2.4. Refund Processing
Once we receive the returned product and confirm that it meets the return criteria, we will process the refund as quickly as possible. Please allow sufficient time for the refund to appear in your account, as processing times may vary depending on your payment method.
- Contact Us
If you have any questions, concerns, or need assistance with a refund, please contact hello@nopoetry.co.uk.
Thank you for reading our Refund Policy. We value your support and strive to ensure your satisfaction with our products and services.
